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Empathy Canvas


Last Friday we had an interesting dynamic in which teams were created based on the role that each one had, team leaders with team leaders, etc., the goal was for each team member to seek information on a particular topic, by final team members share the information with their development team, to gather all the information and, with it, choose a topic that should solve a problem, the topics investigated were Megatrends, Mexico and Zacatecas, their socioeconomic environment and family problems and students. I researched the Megatrends and realized that more and more people or groups of organizations are aware of changing the way of life of living beings as they promote laws against pollution, create reusable technology to solve mainly the problems with environment. My colleagues, for their part, found problems in the socioeconomic environment, such as corruption, murder, support in the education of minors, among others. When we shared the ideas we investigated in our team, we learned that in the world there are problems of different types that affect us directly or indirectly for this reason my team and I conclude that all Zacatecas problems derive from the economic situation, this for me it made me feel worried because the economy moves everything and if the economy is not well, everything starts to collapse from unemployment to low support for education.


After having chosen the topic (economy in Zacatecas) through a brainstorm where the whole team contributed to the problems caused by the economy in Zacatecas, in this activity we all contribute good ideas that hurt us about the economy, we created a very long list of problems derived from the economy from which we had to choose the favorites.

On Monday we had to define the problem that we are going to attack on the economy in Zacatecas, personally it was difficult since we were used to a definite problem and we only thought about the solution. We had two problems postulated as favorites to solve, of which the teacher recommended that we limit them as much as possible in order to define whether it was a problem or simply a situation; the postulates were the harassment of women, of which if it is a problem but it cannot be limited to the minimum since finding the extreme users would be difficult since they would not access easily and they are already thinking about solutions that we would have no way of verifying that our solution works without the risk of putting people in danger.



The second favorite problem is the agglomeration on the buses. This problem hurts us all, since most students travel by bus and wait for the bus, especially at rush hour, it is hell since the number of people waiting for a bus conflicts with people to take the bus. route first and take a place, also not only thinking of students of the UAZ but also of people in general, students of the different educational institutions that exist in Zacatecas that use buses that go through the same situation as us and people who aim move somewhere in Zacatecas; due to this situation, we choose to solve the problem of agglomeration during rush hours.

We also learned that to solve a problem we must first reach the extreme users, giving them a possible solution to their long wait, this me it made me feel very excited since we have the risk that our problem to solve is a success in Zacatecas or that it is simply a failure, but it is a risk that we are going to take. We also saw and learned new concepts which are the Jobs to be done which will help us what users do to solve the agglomeration of public transport, which is what hurts them from this problem and how they would feel if they were resolved.

On Wednesday, the professor made a retrospective (scolded) of the things that should be done, so that this whole process goes well. One of the mentioned aspects was the weekly delivery of the blog that should be done every Friday at 12:30. Where we realized that we all failed as a team the cause, I need to get more into our role to be able to deliver the blog on time since for issues of reviews, blog design and misunderstandings regarding the delivery date it was delivered long after this changed some agreements already established, this in order to accelerate the delivery process, this particular situation made us all decayed since we thought we were doing a good job, fortunately we were co-arranged in time so that this does not return happen.



Author: Paola Torres Macias.
 Role: Developer.




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